THORAIR Support

Having a problem with your THORAIR dehumidifier, air scrubber, air blower or air purifier? Send us the details, photos and a short video and our team will get back to you, usually within one business day. Urgent? Call 1300 263 551.

For customers in Australia.

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Fields marked with an asterisk are required.

Your details

Full name

Phone Australian mobile or landline, e.g. 0412 345 678 or (02) 9876 5432

Delivery address for parts (Australia)

If a part needs to be sent, this is where it will go.

Street address

Suburb (optional)

State

Postcode

Country: Australia

Your THORAIR product

Product

Serial number On the silver label on the back or bottom of the unit

Purchase date (optional)

Order or invoice number (optional) Your THORAIR order number e.g. #2359, or invoice number e.g. IV103452

Where did you buy it? (optional) e.g. "THORAIR website", "Phone order", or the reseller's name

The problem

What's the problem?

Error code (optional) If the display shows a code, e.g. E1 or P2

Describe the problem What happens, when it started, and what you have already tried (at least 10 characters)

Photos, video and proof of purchase

Photos and proof of purchase: up to 5 files in total, 10 MB each, 25 MB together. Video: one file up to 30 MB.

Photos Photos of the unit, its serial label and the problem. At least one photo. JPG, PNG, WEBP or HEIC. Add photos

Video (optional) Optional: a 15–60 second clip showing the problem and the sound it makes. MP4 or MOV, one file up to 30 MB. Add a video

Proof of purchase (optional) Receipt, invoice or order confirmation. JPG, PNG, WEBP, HEIC or PDF. Add proof of purchase

Please keep this page open while your files upload.

THORAIR1300 263 551 info@thorair.com.au

THORAIR Support

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