Return Policy
Our return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we are unable to offer a refund or exchange. To be eligible for a return, the item must be unused and in its original condition, with the original packaging. A receipt or proof of purchase is required to complete the return process. Please avoid sending your purchase back to the manufacturer. There are certain situations where only partial refunds are granted, such as when an item is returned more than 30 days after delivery or if the item is not in its original condition, is damaged, or has missing parts for reasons not caused by our error.
Refunds (if applicable):
Once we receive and inspect your returned item, we will send you an email to notify you of its arrival and the approval or rejection of your refund. If your refund is approved, it will be processed and automatically applied to your credit card or original method of payment within a specific number of days. If you haven't received your refund yet, we recommend checking your bank account and contacting your credit card company, as there may be some processing time before the refund is officially posted. If you've taken these steps and still haven't received your refund, please contact us at info@thorair.com.au.
Sale Items (if applicable):
Only regular priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send an email to info@thorair.com.au and ship your item to: ALL IMPORTS PTY LTD, 1/14 wheeler cresent Currumbin 4223
Shipping:
To return your product, please mail it to: ALL IMPORTS PTY LTD, 1/14 wheeler cresent Currimbin 4223 Australia. You are responsible for the shipping costs associated with returning the item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it takes for your exchanged product to reach you may vary depending on your location. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds (if applicable):
Once we receive and inspect your returned item, we will send you an email to notify you of its arrival and the approval or rejection of your refund. If your refund is approved, it will be processed and automatically applied to your credit card or original method of payment within a specific number of days. If you haven't received your refund yet, we recommend checking your bank account and contacting your credit card company, as there may be some processing time before the refund is officially posted. If you've taken these steps and still haven't received your refund, please contact us at info@thorair.com.au.
Sale Items (if applicable):
Only regular priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send an email to info@thorair.com.au and ship your item to: ALL IMPORTS PTY LTD, 1/14 wheeler cresent Currumbin 4223
Shipping:
To return your product, please mail it to: ALL IMPORTS PTY LTD, 1/14 wheeler cresent Currimbin 4223 Australia. You are responsible for the shipping costs associated with returning the item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it takes for your exchanged product to reach you may vary depending on your location. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
